Run a customer discovery session without leading the witness
When to use: You have customer calls scheduled and want a question set that actually tests assumptions.
Flow
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Start the discovery interactive skillUse the customer-discovery skill. We're exploring expansion into SMB for our enterprise invoicing tool.✓ Copied→ Claude asks about target segment, hypotheses, and constraints before recommending
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Get the interview scriptGenerate a 45-minute interview guide — warm-up, problem, context, workarounds, willingness-to-pay.✓ Copied→ JTBD-style script, no leading questions
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Synthesize after callsHere are my notes from 6 calls. Synthesize themes and invalidated assumptions.✓ Copied→ Pattern recognition grounded in notes, not wish-thinking
Outcome: Discovery notes your team can actually debate.
Pitfalls
- Synthesis becomes confirmation bias — Ask Claude to explicitly list what was invalidated, not just validated